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Refer to our support policy below before
contacting technical support. Please use our Technical Support Request Form
for all correspondence. It is available in text
and PDF form.
Then e-mail your technical questions about Mekatronix products to tech@mekatronix.com
All Category 1 and 2 e-mails MUST include your invoice number and
distributor name!
TECHNICAL SUPPORT POLICY
Because of the wide diversity of our products, the Mekatronix Technical
Support Group has established the following policy in order to help us
serve you better and more efficiently. All requests for information
and/or support should be made using the Mekatronix Technical Support
Request Form.
Category 0 Questions
Pre-purchase inquiries about
Mekatronix products only.
Category 1 Questions
Inquiries about Mekatronix
products, missing or replacement parts, and clarifications of Mekatronix
manual instructions. This category also includes startup difficulties and
technical help on purchased Mekatronix products within 90 days of the date
of purchase. Don't forget to include your invoice number and distributor
name!
Category 2 Questions
All other assistance will be
billed at $25 each email query. An email query consists of the customer's
initial questions, tech support's response to the questions and any
continuation of the same question within reason. A Technical Support charge
number is required for these type questions. Don't forget to include your
invoice number and distributor name!
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